Billing Terms and Conditions
Effective Date: 12/30/2025
1. Introduction
These Billing Terms and Conditions (“Terms”) govern payment obligations between Prime Home Medical (“Company,” “we,” “us,” or “our”) and the customer (“you” or “your”). By purchasing products from primehomemedical.com, you agree to be bound by these Terms.
2. Payment Terms
2.1 Pricing
All prices are listed in U.S. Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, shipping, or other charges unless expressly stated.
2.2 Accepted Payment Methods
We accept the following payment methods through secure Shopify-approved processors:
• Major credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Shop Pay, Apple Pay, and Google Pay (where available)
2.3 Payment Due
Payment for all orders is due at the time of purchase. Orders will not be processed until payment has been successfully completed.
3. Invoicing
Invoices and order confirmations are issued electronically upon order completion and sent to the email address provided at checkout. Customers are responsible for ensuring billing information is accurate and current.
4. Late or Failed Payments
If a payment fails or is declined, we reserve the right to cancel or suspend the order until payment is resolved. We may request updated payment information before fulfilling an order.
5. Disputed Charges
If you believe a billing error has occurred, notify us in writing within 15 days of the transaction date. Disputes should be sent to support@primehomemedical.com and include your order number and details of the concern. We will review and respond promptly.
6. Refunds and Credits
Refunds and credits are handled in accordance with our Return and Refund Policy. Approved refunds are issued to the original payment method and may take up to 14 days to appear, depending on your financial institution.
7. Taxes
You are responsible for applicable sales taxes or similar charges required by law. If you are tax-exempt, valid documentation must be provided prior to purchase.
8. Billing Errors
If we identify a billing error, we will correct it promptly. Overcharges will be refunded or credited. Undercharges may result in an additional invoice or payment request.
9. Payment Security
All payments are processed securely using industry-standard protections. We do not store credit card information on our servers.
SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption.
PCI Compliance: Our payment processors comply with PCI DSS standards.
10. Changes to Billing Terms
We reserve the right to modify these Billing Terms at any time. Updates become effective upon posting to primehomemedical.com. Continued use of our website constitutes acceptance of any changes.
11. Limitation of Liability
To the fullest extent permitted by law, Prime Home Medical is not liable for indirect, incidental, or consequential damages arising from billing or payment processing. Our maximum liability is limited to the amount paid for the applicable order.
12. Governing Law
These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law principles.
13. Contact Information
For billing questions or concerns, contact us:
Prime Home Medical
Address: 209 W Plum St., Wapakoneta, OH 45895
Email: support@primehomemedical.com
Phone: 567-320-2159
Website: primehomemedical.com
Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (EST)
Saturday: 10:00 AM – 2:00 PM (EST)
14. Entire Agreement
These Billing Terms, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Prime Home Medical regarding billing matters.
Acknowledgment
By placing an order on our website, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.