Privacy Policy
Effective Date: 12/30/2025
1. Introduction
Prime Home Medical (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, and disclosed by Prime Home Medical. This policy applies to our website, primehomemedical.com, and any related services (collectively, the “Service”). By accessing or using our Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy and our Terms of Service.
2. Definitions and Key Terms
Company: Refers to Prime Home Medical, located in the United States, responsible for your information under this Privacy Policy.
Website: Refers to primehomemedical.com.
Service: Refers to the website and related services provided by Prime Home Medical.
Personal Data: Any information that identifies or can reasonably be linked to an individual.
Device: Any internet-connected device used to access the Service.
IP Address: A numerical label assigned to devices connected to the Internet.
You: Any individual or entity using the Service.
3. Information We Collect
We collect information when you visit our website, place an order, contact us, subscribe to communications, or complete forms.
Personal Information Collected May Include:
Name, email address, phone number, shipping address, billing address, and order details.
4. How We Use Your Information
We use collected information to:
Provide and manage our services and orders.
Improve website functionality and customer experience.
Respond to inquiries and customer service requests.
Process payments and transactions.
Send order confirmations, updates, and relevant communications.
5. Information from Third Parties
We may receive information from third parties such as payment processors, fraud prevention services, or publicly available sources to help provide our services and protect against fraudulent activity.
6. Sharing Your Information
We may share your information with:
Service Providers: Trusted third parties who assist with website operations, payments, shipping, or customer support.
Legal Obligations: When required to comply with laws, regulations, or legal requests.
Business Transfers: In connection with a merger, sale, or asset transfer.
We do not sell your personal information.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve site functionality, remember preferences, and analyze site usage. You may control cookie settings through your browser. Additional details are available in our Cookie Policy.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
Security Measures Include:
SSL encryption for data transmission.
Secure payment processing through PCI-compliant providers.
Restricted access to personal data by authorized personnel only.
No method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
10. Your Privacy Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us at support@primehomemedical.com.
11. Children’s Privacy
Our Service is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
12. International Data Transfers
Your information may be processed and stored in the United States or other locations where our service providers operate.
13. Links to Third-Party Websites
Our Service may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Service constitutes acceptance of the revised policy.
15. Contact Us
If you have questions about this Privacy Policy, contact us at:
Prime Home Medical
Email: support@primehomemedical.com
Phone: 567-320-2159
Address: 209 W Plum St., Wapakoneta, OH 45895
Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (EST)
Saturday: 10:00 AM – 2:00 PM (EST)