Terms of Service
Effective Date: 12/30/2025
1. Introduction
Welcome to Prime Home Medical (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website located at primehomemedical.com (the “Website”) and any related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Eligibility
By using the Services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a business or legal entity, you represent that you have authority to bind that entity.
3. Accounts and Registration
3.1 Account Creation
Certain features may require you to create an account. You agree to provide accurate, current, and complete information and to keep your account information updated.
3.2 Account Responsibilities
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use.
4. Orders and Payment
4.1 Product Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
4.2 Pricing
Prices are subject to change without notice. We are not liable for pricing errors, modifications, or product discontinuation.
4.3 Payment Terms
Accepted payment methods include major credit and debit cards, PayPal, and other payment options made available at checkout. Payments are processed securely through Shopify-approved payment processors. You agree to provide accurate billing information.
4.4 Order Acceptance
We reserve the right to refuse or cancel orders due to availability issues, pricing errors, or suspected fraudulent or unauthorized activity.
5. Shipping and Delivery
Please refer to our Shipping Policy for details. All purchases are made pursuant to a shipment contract, and risk of loss passes to you upon delivery to the carrier.
6. Returns and Refunds
Please review our Return and Refund Policy for information regarding returns, exchanges, and refunds.
7. Intellectual Property Rights
7.1 Ownership
All content on the Website, including text, graphics, logos, images, and software, is the property of Prime Home Medical or its licensors and is protected by applicable intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes.
7.3 Restrictions
You may not reproduce, sell, or exploit any portion of the Services without express written permission.
8. User Content
8.1 Submissions
If you submit content to the Services, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce such content.
8.2 Prohibited Content
You may not submit content that is unlawful, abusive, defamatory, obscene, or infringes on the rights of others.
9. Prohibited Activities
You agree not to misuse the Services, violate laws, interfere with site functionality, or attempt unauthorized access to systems or data.
10. Disclaimers and Warranties
10.1 “AS IS” Basis
The Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind.
10.2 No Warranty
We do not guarantee uninterrupted service, error-free operation, or that results obtained will be accurate or reliable.
11. Limitation of Liability
To the fullest extent permitted by law, Prime Home Medical shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Services.
12. Indemnification
You agree to indemnify and hold harmless Prime Home Medical from claims arising out of your use of the Services or violation of these Terms.
13. Termination
We may suspend or terminate access to the Services at any time without prior notice if you violate these Terms.
14. Governing Law
These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law principles.
15. Changes to Terms
We may update these Terms at any time. Changes are effective upon posting to the Website. Continued use of the Services constitutes acceptance.
16. Miscellaneous
16.1 Severability
If any provision is found unenforceable, the remaining provisions will remain in effect.
16.2 Entire Agreement
These Terms constitute the entire agreement between you and Prime Home Medical regarding the Services.
16.3 Waiver
Failure to enforce any provision shall not constitute a waiver.
17. Contact Information
If you have questions about these Terms, contact us:
Prime Home Medical
Address: 209 W Plum St., Wapakoneta, OH 45895
Email: support@primehomemedical.com
Phone: 567-320-2159
Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (EST)
Saturday: 10:00 AM – 2:00 PM (EST)
Prime Home Medical
209 W Plum St., Wapakoneta, OH 45895