Shipping Policy
Effective Date: 12/30/2025
1. Introduction
At Prime Home Medical (“we,” “us,” or “our”), we are committed to providing a clear and reliable shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through primehomemedical.com.
2. Shipping Destinations
We currently ship to addresses within the United States. At this time, we do not offer international shipping.
3. Shipping Costs
All shipping costs are calculated and displayed at checkout before you complete your purchase. There are no hidden shipping fees.
Shipping rates may vary based on product type, weight, size, and destination.
4. Order Processing Time
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.
5. Estimated Delivery Time
Estimated delivery times vary depending on the product and shipping method selected at checkout. Delivery estimates are provided for reference only and may be affected by factors outside our control, including carrier delays or weather conditions.
6. Shipping Methods and Carriers
We partner with reputable carriers to ensure safe and reliable delivery, which may include UPS, FedEx, and USPS.
Once your order ships, tracking information will be sent to the email address provided at checkout.
7. Order Tracking
After your order has shipped, you will receive an email containing:
Tracking number
Carrier name
Link to track your shipment
If you have questions about tracking your order, please contact customer support.
8. Delivery Issues
8.1 Delayed or Lost Packages
If your order is delayed beyond the estimated delivery timeframe or appears lost in transit, please contact us at support@primehomemedical.com or 567-320-2159. We will work with the carrier to investigate and assist.
8.2 Damaged Packages
If your package arrives damaged, please:
Take clear photos of the packaging and product
Contact us within 7 days of delivery
We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
If an item is missing from your order, contact us within 7 days of delivery with your order number and details. We will promptly investigate and resolve the issue.
10. Returns and Refunds
Returns are handled in accordance with our Return and Refund Policy. Items must meet eligibility requirements outlined in that policy. Refunds are processed after returned items are received and inspected.
11. Incorrect Address
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.
12. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
13. Contact Information
If you have questions about shipping, please contact us:
Prime Home Medical
Email: support@primehomemedical.com
Phone: 567-320-2159
Address: 209 W Plum St., Wapakoneta, OH 45895
Customer Support Hours:
Monday–Friday: 9:00 AM – 5:00 PM (EST)
Saturday: 10:00 AM – 2:00 PM (EST)
Thank you for shopping with Prime Home Medical. We appreciate your trust and are committed to providing dependable service every step of the way.